Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the Triggo platform ("Service"), a cloud-based AI business process automation platform operated by Triggo ("we", "us", or "our"), available at usetriggo.com.

By creating an account or using the Service, you ("User" or "you") agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.

If you are using the Service on behalf of a legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

2. Definitions

• Service — the Triggo platform, including the website, web application, API, AI assistant, connectors, and all related tools and features.
• User — any individual or legal entity that creates an account and uses the Service.
• Pipeline — an automated workflow (directed acyclic graph) created through the Service that connects and orchestrates actions across third-party services.
• Connector — a software module that enables integration between the Service and a third-party application or API.
• User Content — any data, pipeline configurations, integration credentials, and other materials uploaded, created, or stored by the User through the Service.
• Subscription Plan — the pricing tier selected by the User, which determines available features, usage limits, and fees.

3. Service Description

Triggo is an AI-native integration platform as a service (iPaaS). The Service enables Users to:

• Generate automated integration pipelines from natural language instructions using AI.
• Connect third-party services (CRM systems, messaging platforms, marketplaces, and others) through pre-built connectors.
• Execute, monitor, and manage automated workflows.
• Access conversational AI assistance for building and managing business automations.

The Service is provided as a software-as-a-service (SaaS) on a non-exclusive, non-transferable license basis for the duration of the applicable Subscription Plan.

4. Account Registration

To use the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the security of your account credentials and not share them with third parties.
• Notify us immediately of any unauthorized use of your account.
• Maintain only one account per individual.

You are solely responsible for all activities that occur under your account. We are not liable for any loss or damage arising from unauthorized access to your account.

5. Subscription and Payment

5.1 Plans

The Service offers a free tier with limited features and paid Subscription Plans with additional capabilities. Details of available plans, features, and pricing are published on our website.

5.2 Billing

Paid Subscription Plans are billed in advance on a monthly or annual basis as selected by the User. Fees are non-refundable except as described in section 5.4.

5.3 Price Changes

We reserve the right to modify pricing for Subscription Plans. Any price changes will take effect at the start of your next billing cycle, and we will notify you at least 30 days in advance.

5.4 Refund Policy

If you are not satisfied with the Service, you may request a full refund within 14 days of your initial paid subscription or of an upgrade to a higher-tier plan. Refund requests should be sent to legal@usetriggo.com.

5.5 Non-Payment

If payment fails, we will notify you and provide a 90-day grace period. During this period, your account may be downgraded to the free tier. After the grace period, your data may be subject to deletion in accordance with section 10.

6. User Obligations

When using the Service, you agree not to:

• Use the Service for any illegal or unauthorized purpose.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
• Use the Service to distribute spam, malware, or malicious payloads.
• Interfere with or disrupt the Service, its servers, or connected networks.
• Attempt to gain unauthorized access to any part of the Service or other users' accounts.
• Exceed usage limits or abuse the Service in a manner that degrades performance for other users.
• Use the Service in violation of any applicable laws or regulations.

You are responsible for ensuring that your use of connected third-party services through Triggo complies with those services' terms of use and applicable laws, including data protection regulations.

7. Intellectual Property

7.1 Our Intellectual Property

The Service, including its design, source code, AI models, documentation, connectors, and all related materials, is owned by Triggo and protected by intellectual property laws. These Terms do not grant you any right, title, or interest in the Service except for the limited right to use it in accordance with these Terms.

7.2 Your Content

You retain all rights to your User Content, including your data, pipeline configurations, and integration settings. By using the Service, you grant us a limited, non-exclusive license to process your User Content solely for the purpose of providing the Service.

8. AI-Generated Content Disclaimer

The Service uses artificial intelligence to generate pipeline configurations and provide automation recommendations. You acknowledge and agree that:

• AI-generated pipelines and recommendations are provided "as-is" without any guarantee of accuracy, completeness, or fitness for a particular purpose.
• You are solely responsible for reviewing, testing, and validating all AI-generated workflows before activating them in a production environment.
• AI outputs may contain errors, produce unintended results, or behave differently than expected.
• We do not guarantee that AI-generated pipelines will achieve any specific business outcome.

9. Service Availability

We aim to maintain a monthly uptime target of 99.5% for the Service. This is a target, not a guarantee.

We reserve the right to perform scheduled maintenance, during which the Service may be temporarily unavailable. We will provide at least 24 hours' notice for planned maintenance where reasonably possible.

We are not liable for any downtime, interruptions, or data loss resulting from circumstances beyond our reasonable control, including but not limited to failures of third-party services, network outages, or force majeure events.

10. Data Handling and Account Termination

10.1 Data Export

You may export your User Content at any time through the Service. We recommend regularly exporting important data.

10.2 Account Deletion by User

You may delete your account at any time through your account settings. Upon account deletion, we will permanently erase your personal data within 30 days, except for data we are required to retain by law.

10.3 Termination by Triggo

We may suspend or terminate your account if you violate these Terms. Except in cases involving security threats or illegal activity, we will provide 7 days' written notice before termination and an opportunity to remedy the violation.

10.4 Service Discontinuation

If we decide to discontinue the Service, we will provide at least 60 days' notice and allow you to export your data before the Service is shut down.

10.5 Data Retention After Termination

After account termination or deletion, we will retain your data for 30 days to allow for recovery. After this period, your data will be permanently and irreversibly deleted from our systems, except where retention is required by law.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill.
• Our total aggregate liability arising out of or relating to these Terms or the Service shall not exceed the total amount of fees paid by you during the three (3) months immediately preceding the event giving rise to the claim.
• We are not liable for any actions, errors, or omissions of third-party services connected through Triggo, or for any data processing performed by those services.

Nothing in these Terms shall limit our liability for fraud, gross negligence, or any liability that cannot be excluded or limited under applicable law.

12. Indemnification

You agree to indemnify and hold Triggo harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) your User Content.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws applicable in the European Union.

Any dispute arising out of or relating to these Terms shall first be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved within 30 days, either party may submit the dispute to the competent courts or arbitration in accordance with applicable law.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes at least 30 days in advance via the email address associated with your account or through a notice in the Service.

The updated Terms will be posted on this page with a revised effective date. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service and delete your account.

15. Miscellaneous

• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
• Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Triggo regarding the Service.
• Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
• Force Majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control.

16. Contact Information

For questions about these Terms, please contact us:

• Legal inquiries: legal@usetriggo.com
• General support: hello@usetriggo.com
• Website: usetriggo.com